Salesforce Engineer

Responsibilities:

• Provide responsive, technical support for the company's Salesforce-integrated platform.
• Troubleshoot issues related to Salesforce data, configurations, and API usage.
• Assist customers during onboarding and configuration.
• Communicate solutions clearly through email, chat, and video calls.
• Develop support documentation and maintain our knowledge base.
• Relay customer feedback and insights to internal teams for continuous improvement.

Requirements:

• Bachelor's or Master’s degree in Computer Science, Computer Engineering, Information Science, or a related field.
• 2+ years of experience in a Salesforce technical support or admin support role.
• Solid understanding of Salesforce data structures, custom objects, workflows, and user permissions.
• 1+ years in a customer-facing support or solutions engineering role.
• Strong problem-solving skills and customer empathy.
• Excellent communication skills (verbal and written).
• Ability to work independently in a fully remote setting.
• (Bonus points) Salesforce Administrator experience or certification.
• (Bonus points) Experience with support tools like Zendesk, Freshdesk, or Intercom. MongoDB (or similar NoSQL databases), experience with SQL is a plus.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional development and career advancement.
• A supportive, innovative and inclusive work environment.

How to Apply

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