Senior Tech Support Engineer

Responsibilities:

• Provide remote support to the IT Services Team via Teams, email, ticketing system, and phone.
• Act as senior technical resource for ConnectWise PSA and ConnectWise Automate, including systemwide upgrades and Azure-based troubleshooting.
• Serve as primary automation and scripting engineer within ConnectWise Automate (PowerShell expertise required).
• Ensure 100% deployment and version control of management and validation tools across all managed systems.
• Configure, deploy and manage cybersecurity tools such as SentinelOne and BlackPoint Cyber.
• Perform scheduled off-hours maintenance for firewalls (primarily SonicWall), wireless controllers, switches, servers and desktops.
• Deliver Tier 1–3 technical support, resolving issues in Windows and macOS environments.
• Administer and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID).
• Troubleshoot and resolve desktop, laptop, printer and network issues.
• Maintain comprehensive documentation of systems, tickets, and procedures.
• Accurately log time and ticket details in accordance with company standards.
• Lead in troubleshooting complex, escalated issues and mentor junior engineers.
• Communicate clearly and professionally with team members

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Science, or related field.
• Strong English language skills (written and spoken).
• 5–10 years of experience in remote IT support roles.
• Proficiency in Microsoft Azure and Microsoft 365 administration.
• Experience with Windows 10/11 and macOS support.
• Solid understanding of networking (DNS, DHCP, VPN).
• Independent worker with reliable internet connectivity.
• Availability during US Eastern Time business hours, with flexibility for off-hours work.
• Prior MSP experience is required.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365) strongly preferred.
• Experience with RMM, PSA, and IT documentation tools.
• Familiarity with modern security tools (MFA, antivirus, backup).

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional development and career advancement.
• A supportive, innovative, and inclusive work environment.

How to Apply

Seems relevant? Hit the apply button now!