Tech Support Engineer

Responsibilities:

• Provide remote Tier 1 and Tier 2 IT support via phone, email, and remote access tools.
• Troubleshoot and resolve issues in Microsoft Windows and macOS environments.
• Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Entra ID.
• Support desktop, laptop, printer, and basic network issues.
• Maintain detailed documentation of tickets, systems, and procedures.
• Escalate complex issues to senior engineers as needed.
• Communicate clearly and professionally with clients and team members.

Requirements:

• Bachelor's or Master’s degree in Computer Science, Computer Engineering, Information Science, or a related field.
• Strong English language skills (spoken and written).
• Minimum 2 years of experience in a help desk or remote IT support role.
• Proficiency in Microsoft 365 administration.
• Experience supporting Windows 10/11 and macOS.
• Familiarity with basic networking concepts such as DNS, DHCP, and VPN.
• Ability to work independently in a remote environment with a reliable internet connection.
• Availability during standard US Eastern Time business hours.
• Experience working for a Managed Services Provider (MSP).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365 certifications).
• Experience with RMM, PSA, or IT documentation tools.
• Familiarity with security tools such as MFA, antivirus, and backup solutions.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional development and career advancement.
• A supportive, innovative and inclusive work environment.

‍

How to Apply

Seems relevant? Hit the apply button now!