Build your capability

Hire an offshore

Customer Support Rep

Customer Support Reps are the human side of your product: answering questions, resolving issues, and making sure every customer interaction actually solves something.

Talk about this role

Works North American hours, fully employed and compliant.

Vetted talent pool

Customer Support Specialist

Assessment score

89%

Zendesk

Technical Troubleshooting

Intercom

CSAT Ownership

Escalation Triage

Replaced at no cost if it is not a fit within 8 weeks

Full employment, not contractors

Compliant payroll, handled end to end

8-week replacement guarantee

North American hours, full workday overlap

Why hire

Customer Support Rep

through East Consulting

We are not a job board or a self-serve platform. We act as your people function: we scope the role, hire, employ, and pay the person on your behalf, and stay involved so you scale effectively.

Your people function

We scope, hire, employ, and pay on your behalf. A teammate, not a stack of CVs.

Your people function

We scope, hire, employ, and pay on your behalf. A teammate, not a stack of CVs.

Your people function

We scope, hire, employ, and pay on your behalf. A teammate, not a stack of CVs.

Proven on real work

We screen for people who have done the job, not just listed it.

Proven on real work

We screen for people who have done the job, not just listed it.

Proven on real work

We screen for people who have done the job, not just listed it.

Sourced to your specialism

Your shortlist is people who have done that exact work, not generalists.

Sourced to your specialism

Your shortlist is people who have done that exact work, not generalists.

Sourced to your specialism

Your shortlist is people who have done that exact work, not generalists.

Full employment, end to end

Compliant contracts, payroll, and employment. No contractor handoff.

Full employment, end to end

Compliant contracts, payroll, and employment. No contractor handoff.

Full employment, end to end

Compliant contracts, payroll, and employment. No contractor handoff.

Scoped before sourced

We set the level with you first, so you hire right, not expensive.

Scoped before sourced

We set the level with you first, so you hire right, not expensive.

Scoped before sourced

We set the level with you first, so you hire right, not expensive.

Support after placement

We stay involved so the hire sticks and performs.

Support after placement

We stay involved so the hire sticks and performs.

Support after placement

We stay involved so the hire sticks and performs.

What is the cost of

Customer Support Rep

A transparent monthly range, so you know the cost before you get on a call. No surprises later.

Talk about this role

Typical monthly salary

USD

650 to

1,200+

per month

Scales with experience, from junior to senior.

Typical stack

Zendesk

Technical Troubleshooting

Intercom

CSAT Ownership

Escalation Triage

Linear

Range is indicative and varies with specialism and scope, exclusive of East Consulting's service fee.

View pricing

Typical monthly salary

USD

650 to

1,200+

per month

Scales with experience, from junior to senior.

Typical stack

Zendesk

Technical Troubleshooting

Intercom

CSAT Ownership

Escalation Triage

Linear

Range is indicative and varies with specialism and scope, exclusive of East Consulting's service fee.

View pricing

Typical monthly salary

USD

650 to

1,200+

per month

Scales with experience, from junior to senior.

Typical stack

Zendesk

Technical Troubleshooting

Intercom

CSAT Ownership

Escalation Triage

Linear

Range is indicative and varies with specialism and scope, exclusive of East Consulting's service fee.

View pricing

How we place

Customer Support Rep

Scope

You define the role and level

We set the budget with you

Frame the problem you're solving

Match

Pull your fit from our vetted bench

Parallel source and screen to spec

Test against real-world tasks

We present a shortlist, not a CV pile

You interview and choose

Onboard

Draw up compliant contracts

Run payroll and offshore employment

Sort equipment and access

Support integration into your team

Support

Stay involved after placement

Adjust fast if anything slips

Trusted by companies building

Business Ops

teams

Hear from the partners we’ve helped scale through remote hiring, offshore support, and operational partnerships.

Zikria Syed

Founder & CEO

“East Consulting has been a great partner and helped us to build a great team in Pakistan. They're professional, reliable and a pleasure to work with.”

84%

Saved in operational costs

3x

Headcount growth

Tommy Baltzis

Founder & CEO

“Our team under East Consulting feels just like a team we have here in Canada. EC made hiring smooth and hassle free, quickly responding to our needs even during the pandemic.”

80%

Saved in operational costs

77 hours

Saved each month on compliance

Lara Dittoe

Group Controller

“East Consulting helped us save $2.7M by moving talent offshore. That move allowed us to grow faster and stay on track with business goals in a fast-moving and competitive environment.”

48%

Increased team productivity

4 years

And still counting

Zikria Syed

Founder & CEO

“East Consulting has been a great partner and helped us to build a great team in Pakistan. They're professional, reliable and a pleasure to work with.”

84%

Saved in operational costs

3x

Headcount growth

Tommy Baltzis

Founder & CEO

“Our team under East Consulting feels just like a team we have here in Canada. EC made hiring smooth and hassle free, quickly responding to our needs even during the pandemic.”

80%

Saved in operational costs

77 hours

Saved each month on compliance

Lara Dittoe

Group Controller

“East Consulting helped us save $2.7M by moving talent offshore. That move allowed us to grow faster and stay on track with business goals in a fast-moving and competitive environment.”

48%

Increased team productivity

4 years

And still counting

Zikria Syed

Founder & CEO

“East Consulting has been a great partner and helped us to build a great team in Pakistan. They're professional, reliable and a pleasure to work with.”

84%

Saved in operational costs

3x

Headcount growth

Tommy Baltzis

Founder & CEO

“Our team under East Consulting feels just like a team we have here in Canada. EC made hiring smooth and hassle free, quickly responding to our needs even during the pandemic.”

80%

Saved in operational costs

77 hours

Saved each month on compliance

Lara Dittoe

Group Controller

“East Consulting helped us save $2.7M by moving talent offshore. That move allowed us to grow faster and stay on track with business goals in a fast-moving and competitive environment.”

48%

Increased team productivity

4 years

And still counting

Questions about

Customer Support Rep

Answers to common questions about the role, its function, and scope.

Talk to us

Tell us what you’re hiring for and we’ll help you build the right remote setup.

Book a call

Do you prefer email? We're available at:

hello@eastconsulting.org

Talk to us

Tell us what you’re hiring for and we’ll help you build the right remote setup.

Book a call

Do you prefer email? We're available at:

hello@eastconsulting.org

What channels do Customer Support Reps typically cover?

How is Customer Support different from Customer Success?

Can they handle technical troubleshooting, or just escalate everything?

How much does it cost to hire an offshore Customer Support Rep?

How do we measure if they're doing a good job?